Designed for the global workplace, BUPLAS is
an end-to-end communication assessment and training system that recruits for, trains, and coaches the real
skills for contact centre success.
By partnering with us, you will learn how to use customised tools with our support and quality assurance, making BUPLAS internally sustainable.
Our promise is simple - BUPLAS allows you to select and develop top performers every time.
Ensure that your hiring practices are targeted to the specific needs of the job with practical assessments and relevant benchmarking, allowing you to select the most effective candidates for your team.
The 16-minute online test screens candidates for important skills, such as grammar-awareness, vocabulary in context and listening skills.
Instantly know whether candidates proceed to the next phase of recruitment and quickly identify the best performers in your talent pool.
Cut-off scores are tailored for your business. BUPLAS hiring benchmarks are designed to evolve according to your changing recruitment needs.
Learn to identify the skills that predict success in customer service, such as repairing breakdowns in communication, speaking with comprehensible pronunciation, and providing clear explanations.
10-minute assessments select candidates who demonstrate spontaneity, clarity and confidence. These assessments can be structured as a 3-way or 1-on-1 discussion, which can conducted by you in-person or over the phone.
Email and chat require specific writing skills for accuracy, comprehension and customer connection. Select candidates who go beyond standard responses and tailor their writing to your customer’s needs.
Conduct assessments with real-world customer emails that test reading and writing skills relevant to your business. Choose candidates for their range of responses and their adaptability to diverse situations.
Tailor assessments to your specific business requirements and find the best candidates for different needs. The 30-minute test allows you to identify the maximum potential of candidates under scenarios specified by you.
Move the slider to see why customers prefer BUPLAS agents and not "robots"
Not only select, but also train your recruits for the skills that your customers expect. Design a curriculum based on BUPLAS to link recruitment with operations.
Connect the needs of your company with the standards of effective communication training through a customized curriculum that targets the challenges your team faces.
Resolve complex issues that affect customer service outcomes by drawing from real scenarios and using them for skills-focused learning.
Go beyond basic language training and maximize training time by honing proven
communication strategies most likely to impact customer feedback.
Have your team quickly and sustainably improve their performance with no extra coaching time required, by finding the root cause of communication problems. Targeted coaching sessions help improve attrition, engagement and performance through individualised skills development.
Coach your team to understand your customers and adapt to their needs. Give them the skills
to use tone and empathy, provide clear and accurate explanations, and generate appropriate solutions.
Accurate diagnostics will also allow you to improve how your team is applying their communication skills in a call context - a key factor in achieving KPI improvement in quality assurance.
Access important information, such as the effectiveness of your hiring practices, the success of your training methods, and the impact of coaching on KPIs.
Receive actionable insights into your team’s individual and overall performance. Interactive visuals highlight issues and the impact of BUPLAS on your business over time.
The BUPLAS Online Dashboard is a secure, cloud-hosted service. No software installation is required and you benefit from 24-hour customer support service.
At Future Perfect, we help businesses enhance their performance through better communication. We’d love to partner with you too.