How to Build Cultural Intelligence in Communication Training

Cultural intelligence  is the ability to understand and interact effectively with people from different cultural backgrounds. It involves developing an understanding of one’s own culture, learning about the culture of others, and using this knowledge to navigate different cultural contexts. 

However, understanding what culture truly entails and how it influences communication can be complex.

From the various dimensions of culture to the intricate interplay of values, norms, and sensitivities, it’s crucial to provide learners with a comprehensive understanding that goes beyond surface-level country facts and stereotypes.

In this blog post, we’ll provide expert recommendations to help you build a stronger Culture & Communication foundations training.

Explain what culture is

Defining culture can be tricky, so it is important to take the time to explain what it truly encompasses and how it interacts with communication. 

To help learners grasp the concept of culture, try to go beyond textbook definitions and delve into real-life examples. By bringing cultural experiences to life through vivid anecdotes, stories, or case studies, learners can develop a more expansive understanding of how culture influences what we say and do in everyday life.

Identify cultural similarities and differences

Identities play a significant role in cultural dynamics as well. As you explore different cultural dynamics, encourage your learners to note similarities and differences in terms of their own personal values, taboos, beliefs, etc. 

By fostering self-awareness on their own cultural identities, participants can gain a deeper appreciation for the diversity of identities and experiences that exist within a global context.

Teach the difference between stereotyping vs. inferring

Make sure to emphasize the importance of distinguishing between stereotyping and inferring from information.  

While stereotyping relies on fixed beliefs and assumptions, inferring from information involves drawing conclusions based on observed facts and context.

Encourage learners to reflect on their own biases and preconceived notions, as self-awareness is the first step toward breaking down stereotypes.Explain that inferring involves using available information, such as verbal and non-verbal cues, context, and individual characteristics, to draw logical conclusions. 

By teaching the difference between stereotyping and inferring from information, you empower learners to approach communication with an open mind and avoid the pitfalls of biases and generalizations.

Explore cultural values and norms

There’s more to culture than the fun facts we learn about in school;  its values and norms can be just as informative.

Encourage learners to dig deeper into cultural context and think beyond surface level conversations. Values represent the beliefs and principles that guide behavior within a particular culture, while norms define the accepted patterns of behavior and social expectations. 

Explain that cultural values are deeply ingrained and can vary significantly from one culture to another. They encompass a wide range of aspects, such as individualism versus collectivism, hierarchical versus egalitarian structures, and short-term versus long-term orientation.

Make sure to provide tools and techniques for participants to navigate cultural differences in values effectively. Teach them strategies for adapting communication styles, such as adjusting their level of formality, emphasizing different aspects in persuasive arguments, or recognizing the importance of hierarchy in decision-making processes.

Emphasize respect

Remember, the goal of cultural training is not to ‘master’ a culture, but rather to understand and respect its values and nuances. Emphasize the importance of respecting differences while encouraging learners to take ownership of their mistakes and learn from them.

Practice cultural awareness through communication

Simply learning about cultural differences and respect is not enough; participants must actively practice cultural awareness through communication.

As you design your training strategy, incorporate interactive exercises and role-playing activities that simulate cross-cultural communication situations. These activities allow participants to put their knowledge into practice and gain hands-on experience in navigating cultural differences.

Not only does interactive training help keep learners engaged, but it also allows them to learn how to communicate effectively in real-world scenarios.

Monitor progress with a communication assessment:

Make sure to regularly assess your learners’ communication skills in order to identify any areas that need improvement. This could be done through a formal communication skills assessment like BUPLAS. The results of a communication skills assessment will help ensure that your trainees are equipped with the necessary cultural context, language knowledge and interpersonal skills needed to navigate a multicultural work environment.

In Summary:

Building cultural awareness in communication training is essential for creating a diverse, respectful workplace. To have effective and meaningful cross-cultural conversations and interactions, we must be aware of different cultures, their values, beliefs, expectations, and norms. Learning the differences between stereotyping versus inferring, as well as exploring cultural values and norms, encourages respect and builds a more positive interpersonal relationships. And when monitored regularly through communication assessments you can ensure lasting progress for your team. 

Here at BUPLAS we understand the importance of cultural diversity in the workplace to foster productive interdependent teams. If you are interested in building cultural awareness with your team, get in touch with us today to find out how we can create a custom BUPLAS culture and communication training program for your business.