Top 6 Reasons Why Communication Training Programs Fail

If you have found yourself wondering what can be done to make your communication training more effective, you are not alone.  Many organizations spend days and sometimes weeks training agents how to effectively interact with customers.  Yet when they hit the floor, business metrics like CSAT or NPS show all too painfully that something is wrong. […]

3 Steps To Improve Your Language Assessment In Recruitment

Communication assessments in recruitment play a crucial role in helping recruiters hire the right talent for their organizations. With a proper assessment in place, it is easier to identify top communicators – the ones who are likely to establish a connection with customers fairly quickly and the ones who can perform even in the most […]