Dealing with angry western customers in asian call centres a cultural divide
LSP performance in Asian call centres: strong and weak definitions
Asian Call Centre ESP Curriculum and Assessment Development
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China
Discursive control and power in virtual meetings
Learning for the workplace
The workplace, the society, and the wider world
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice
What Causes Communication Breakdown in the Call Center?
