Dealing with angry western customers in asian call centres a cultural divide
LSP performance in Asian call centres: strong and weak definitions
Asian Call Centre ESP Curriculum and Assessment Development
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China
Discursive control and power in virtual meetings
Learning for the workplace
The workplace, the society, and the wider world
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice
10 Reasons Why Your Communication Training Is Not Working
If you have found yourself wondering what else can be done to make your communication training more effective, you are not alone. Many BPOs spend days and sometimes weeks training their representatives on how to understand their foreign customers on a call, and how to speak with them effectively over the phone. Yet when agents […]
What Causes Communication Breakdown in the Call Center?
