An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines January 16, 2018 Read More »
Dealing with angry western customers in asian call centres a cultural divide January 15, 2018 Read More »
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China January 15, 2018 Read More »
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice January 15, 2018 Read More »
Assessment of Business and Professional Language for Specific Purposes September 18, 2017 Read More »