4 Best Communication Assessments for Voice, Email, and Chat
When it comes to hiring, employers are looking for the best and brightest; those who can bring something unique to their team. With this in mind, communication assessment methods have become an increasingly popular way for employers to evaluate potential candidates’ skills and abilities before they make a job offer. From online screen tests to […]
How to Assess Communication Skills the Right Way
Effective communication is paramount in any business. It’s the foundation of every relationship, whether with clients, employees, or among team members. However, finding the right employees with excellent communication skills can be a challenge. When it comes to selecting people with great communication skills, it’s important to look beyond surface-level traits. While charisma and confidence […]
How to Use Performance Coaching To Develop Novice to Expert Advisors
Performance coaching plays a crucial role in developing novice advisors into expert advisors in the customer service industry. By providing targeted guidance and support, coaches can help advisors bridge the gap between their initial stage of knowledge and skills to the advanced level of expertise. In this blog, we will explore how you can utilize […]
Top 4 Skills Training and Development Teams Must Have
As a Training Manager or Trainer, you know how important skills development is for your team’s success. Keeping up to date with the best practices in the industry requires staying ahead of the curve when it comes to training and development strategies. But what does an effective training and development team look like? And what […]
An initial investigation of English needs in the BPO industry
An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines
Dealing with angry western customers in asian call centres a cultural divide
LSP performance in Asian call centres: strong and weak definitions
Asian Call Centre ESP Curriculum and Assessment Development
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China
