An initial investigation of English needs in the BPO industry
An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines
Dealing with angry western customers in asian call centres a cultural divide
LSP performance in Asian call centres: strong and weak definitions
Asian Call Centre ESP Curriculum and Assessment Development
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China
Discursive control and power in virtual meetings
Learning for the workplace
The workplace, the society, and the wider world
​Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice
