Discursive control and power in virtual meetings
Learning for the workplace
The workplace, the society, and the wider world
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice
What Causes Communication Breakdown in the Call Center?
What Is Buplas Chat Assessment?
When chat first emerged as a customer support channel, the communication assessments used to hire voice or email agents were once used as part of the chat hiring process. However, companies have since learned that a good voice agent does not necessarily make a good chat agent, and therefore finding good chat agents may require […]
What Is The Buplas Writing Assessment (WA)?
Choosing the most effective test to measure applicants’ communication skills can be quite overwhelming for any recruiter. And for testing written skills, the options can be as varied as running online grammar tests, multiple-choice vocabulary tests, electronically checked essay tests, essay-style exams and so on – the possibilities are endless! So how does one choose […]
What Is The Buplas Voice Assessment (VA)?
Choosing the right communication screening tests can be a nerve-wracking decision for many recruitment managers. How do you make sure you are getting people with the right skills at the right level? How do you check that your recruiters are doing a fair job in the selection? And how do you ensure the whole process […]
What Is The Buplas Online Screen Test?
While the primary purpose of recruitment is to find the best people and reject those who don’t make the grade, the process also needs to be efficient – reducing time and costs of the recruitment process without impacting quality. There are many efficiency tools out there in the market for language assessments, but the problem […]
3 Useful Tips For Testing Communication
Customers demand excellent communication skills. Call centers need to hire effective communicators. These are two critical conditions that on shore or offshore contact centers require when testing English skills and hiring the best talent. However, while most call centers use traditional communication assessments for screening, these carry two enormous risks: This post looks at three […]
