Why Train? 3 Things That Simplify Training Needs Analysis
When the mountaineer George Mallory was asked why he was attempting to climb Everest, his response was ‘because it’s there’. This simple 3 word sentence has enormous power when used to justify a fairly unjustifiable ambition. In the field of corporate training, we often look at customer problems as our Mount Everest to climb – […]
How To Assess For Success In Offshore English Skills
**This article is reposted with permission from Dr. Jane Lockwood – Training Industry Magazine** A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives (CSRs) speak English as a second or even third language. […]
Are We Getting the Right People for the Job?
Virtual Team Management
Training the Call Centre Communications Trainers
Language and Testing Asia
Globalization, Communication and the Workplace – Dr. Jane Lockwood
