Should You Hire Experienced Call Center Agents? The Data Says No! Part 1

Hiring experienced call center agents seems like a no-brainer, right? They’ve already learned the ropes at another center, so they should be a perfect fit. But what if I told you that might not be the best move? Future Perfect analyzed BUPLAS English pass rates across four large employers and found that shifters—people looking to […]

What is a Personality Test?

Ever wish you could get a sneak peek into a candidate’s character before making a hiring decision? That’s exactly what personality tests are for. These assessments dive deep into the interaction style, traits, competencies, preferences, and behavioral tendencies of individuals. They’re designed to uncover the stable aspects of a person’s personality that remain consistent throughout […]

What is a Risk Assessment?

In every line of work, there’s an element of risk. From manufacturing plants to delivery trucks, and even at cash registers, every job has rules and procedures designed to keep employees safe and productive. Risk assessments help organizations minimize these risks by identifying candidates who are conscientious, reliable, and able to follow safety protocols. By […]

What is a Skills Assessment?

In today’s competitive job market, ensuring that candidates have the right skills for the job is crucial. Skills assessments are designed to measure proficiency in areas such as job readiness, verbal and math comprehension, typing and data entry, basic computer literacy, and Microsoft Office. These tests provide a clear indication of whether a candidate has […]

What is an Emotional Intelligence Test?

Have you ever wondered why some people excel in teamwork and leadership while others struggle? The secret often lies in emotional intelligence (EI). Emotional intelligence is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. It’s a crucial skill in today’s workplace, where collaboration and […]

What is an Aptitude Test?

BUPLAS+ Aptitude Assessment

Choosing the right test to gauge whether a candidate has the mental agility to tackle the challenges of the job can be daunting for any recruiter. BUPLAS+ Aptitude Tests offer a solution. These tests are designed to measure cognitive abilities and problem-solving skills, covering areas like numerical reasoning, verbal ability, spatial awareness, and logical thinking. […]