An Analysis of Web-Chat in an Outsourced Customer Service Account in the Philippines Read More » January 16, 2018
Dealing with angry western customers in asian call centres a cultural divide Read More » January 15, 2018
Understanding Each Other – Strategies for Accomodation in a Virtual Business Team Project in China Read More » January 15, 2018
Developing an English for Specific Purpose Curriculum for Asian Call Centres: How Theory Can Inform Practice Read More » January 15, 2018
