AI + Human Expertise: The Perfect Blend for Accurate Hiring in 2025
Picture this: You’re sifting through 300 resumes at 10 p.m., fueled by your third cup of coffee, wondering why every candidate claims to be a “team player” and “detail-oriented.” Sound familiar? This is where the magic of AI and human expertise comes in—a dynamic duo that’s changing the game in recruitment. Let’s be real: hiring […]
Revolutionize Your Hiring Process with the New BUPLAS Check
Future Perfect is excited to unveil its latest innovation: an assessment specifically tailored for back-office, low-stakes roles. Designed to streamline recruitment for positions such as content moderation, research, and other non-customer-facing accounts, the New BUPLAS Check brings efficiency and reliability to your hiring process. Introducing the New BUPLAS Check Efficient, advanced, and adaptable, the BUPLAS […]
Degrees Are Great, But Skills Seal The Deal: Redefining Talent in 2025
When was the last time you hired someone based solely on their degree? If you’re struggling with high turnover, mismatched hires, or stagnant growth, you’re not alone. As recruiters, talent acquisition heads, or business leaders, you’re likely grappling with an evolving job market where the old playbook isn’t cutting it anymore. The question we face […]
Should You Hire Experienced Call Center Agents? The Data Says No! The Finale
Before we wrap up, let’s address the human aspect of this issue. Why do experienced call center agents often underperform, and what can be done to support them better? These individuals have dedicated themselves to a career in customer service, and failing an assessment can be disheartening. One key factor is the reason they are […]
Should You Hire Experienced Call Center Agents? The Data Says No! Part 3
Previously, we discussed the challenges experienced call center agents face with Discourse. Discourse and Interaction are what language experts call ‘performance domains’, while Language and Pronunciation are ‘proficiency domains’. Performance domains, like Discourse and Interaction, focus on how well someone uses language in real-life scenarios. On the other hand, proficiency domains, such as Language and Pronunciation, […]
Should You Hire Experienced Call Center Agents? The Data Says No! Part 2
Why is it that experienced call center agents often perform poorly in English communication tests? It turns out that 65% fail in one critical area: Discourse. Discourse refers to the ability to organize information in a way that the customer can easily understand and feel confident that their issue has been addressed. For many agents, […]
10 Reasons Why Your Communication Training Is Not Working
If you have found yourself wondering what else can be done to make your communication training more effective, you are not alone. Many BPOs spend days and sometimes weeks training their representatives on how to understand their foreign customers on a call, and how to speak with them effectively over the phone. Yet when agents […]
Should You Hire Experienced Call Center Agents? The Data Says No! Part 1
Hiring experienced call center agents seems like a no-brainer, right? They’ve already learned the ropes at another center, so they should be a perfect fit. But what if I told you that might not be the best move? Future Perfect analyzed BUPLAS English pass rates across four large employers and found that shifters—people looking to […]
What is a Personality Test?
Ever wish you could get a sneak peek into a candidate’s character before making a hiring decision? That’s exactly what personality tests are for. These assessments dive deep into the interaction style, traits, competencies, preferences, and behavioral tendencies of individuals. They’re designed to uncover the stable aspects of a person’s personality that remain consistent throughout […]
What is a Risk Assessment?
In every line of work, there’s an element of risk. From manufacturing plants to delivery trucks, and even at cash registers, every job has rules and procedures designed to keep employees safe and productive. Risk assessments help organizations minimize these risks by identifying candidates who are conscientious, reliable, and able to follow safety protocols. By […]
